Frequently Asked Questions

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Set Up and Options

Question 1:

Can I forward e-mail messages from another e-mail service to my e-mail from Network Solutions?

Answer:

Yes, you can! Simply log into your other e-mail account and set it to forward to your e-mailbox. For further assistance, see the Customer Service Web page. If you are in the U.S. you can also call Customer Service at 1-800-333-7680.

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Question 2:

Why can I only forward my e-mail to one address?

Answer:

At this point, our e-mail supports the ability to forward mail to only one external address.

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Question 3:

How do I set up mail forwarding?

Answer:

  1. Click on the Configuration tab in the left column
  2. Click on the Forward My Mail link
  3. Enter the e-mail address you want the e-mail forwarded to in the "Forward my messages to:" text box
  4. To keep copies of forwarded messages, simply click on the checkbox provided
  5. Click in the Enable checkbox to allow the forwarder to work
  6. Click on Save to begin forwarding e-mail to another address

You can temporarily disable your forwarding mechanism at any time by deselecting the Enable check box.

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Question 4:

How do I set up an auto-reply?

Answer:

  1. Click on the Configuration link from the left column
  2. Click on the Automatic Responder link
  3. Enter the desired subject line and message in the text boxes provided
  4. To activate the Autoresponder, click the checkbox nexxt to Enable autoresponder
  5. Click the Save button to save your changes.

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Question 5:

What is the Catch-All E-Mail option?

Answer:

A catch-all is an e-mailbox that catches any e-mail that is not specifically addressed to a defined mailbox. The catch-all option is useful for intercepting mail that is improperly addressed, such as misspelled variations of your user name (sles@example.com, as opposed to sales@example.com).

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